General Terms and Conditions (GTC)
Air Prishtina AG
Löwenstrasse 22
8001 Zürich
Air Prishtina AG is a tour operator. All schedule and charter flights mediated by Air Prishtina AG are subject to conditions of carriage of the operating carrier. Any reference made hereby serves as information only.
1. Before departure
1.1 The passenger must present valid travel documents and the booking code at the check-in desk
1.2 Passengers should report at airport check-in desk at least 2 hours before departure
2. Baggage
Baggage term vary from airline to airline. The term and conditions of the operating carriers are applicable. The respective term and conditions concerning hand baggage and the relevant safety and security regulations are to be respected.
3. Booking terms
3.1 At Air Prishtina AG the booking can be made online (www.airprishtina.com), through travel agencies or via the call center. Upon all bookings made via the call center of Air Prishtina AG, the passenger receives a booking code per email, SMS or via phone depending on the type of reservation.
3.2 Air Prishtina AG considers the booking as accepted at the time the passenger receives the booking confirmation per email or SMS. In the event of sales via phone through the call center, the declaration of acceptance can be done formlessly or through concludent behaviour (the vocal transmission of the booking code).
3.3 The passenger is obliged to verify the correctness of the transmitted reservation data and, if necessary, immediately point out any incorrectness, discrepancy or lack of delivery. Delayed reference to incorrectness or discrepancy does not give rise to a withdrawal of the contract.
3.4. The services and the ticket fare confirmed at the time of reservation are final and binding. The ticket fares on our website are subject to ongoing adjustments and can fluctuate up and downwards. Special and discounted offers are subject to alteration.
3.5. The transportation will be granted only upon presentation of complete and valid travel documents (Passport, ID card, confirmation codes, visa etc.). The passenger himself is responsible for adherence to the rules and regulations that govern his journey. Refund claims that come as a result of denied boarding due to non-compliance with the entry and exit regulations are not accepted.
3.6 If the passenger is denied entry into a certain country, he/she will bear all expenses incurred for his return from that country. The ticket fare to the point where entry was denied will not be refunded to the passenger.
3.7 Reservations must be made under the name of the passenger who intends to fly. If this is not the case, carriage cannot be provided to that passenger. In such cases, the ticket is non-refundable.
3.8 Generally, children younger than 5 years will be carried only if accompanied by an adult guardian. Air Prishtina AG must be notified of unaccompanied minors (5 to 12 years) at least 48 hours before departure, otherwise the transportation is not guaranteed.
3.6 Connections to onward flights are not guaranteed.
4. Payment
4.1 The flight times booked at Air Prishtina AG can be purchased on credit cards that are accepted by Air Prishtina AG or through bank transfer. Further, the purchase can be completed on cash terms at one of the office of Air Prishtina AG partners or at the airport desks of Air Prishtina AG.
4.2 It is up to the customer to provide a valid, genuine, complete and, in what so ever form, a non-manipulated card to Air Prishtina AG. If this is not the case, Air Prishtina cannot guarantee the price or the booking as such.
4.3 Payment default or late payment entitles Air Prishtina AG to deny provision of any service especially passenger carriage. In addition, in such cases Air Prishtina AG is entitled to hire a debt collection agency for the purpose of debt collection. In the event of unwillingness or inability to pay, the default will be reported to the relevant companies or governmental organisations (credit bureau, enforcement agencies etc.)
5. Reservation change, name change and cancellation
5.1 Booking changes can be made up to 48 hours before departure for a fee of EUR20 or CHF30 (for CH flights only) per passenger, subject to availability of seats at the respective tariff. Additional charges can occur in case of a difference in fares. In case of rebooking into a lower fare, the original fare will apply.
Name changes can be made at a fee of EUR30 or CHF50 (for CH flights only) per passenger. Change of booking and/or name change can be done via the call center of Air Prishtina AG or with the partner company of Air Prishtina AG.
5.2 Passengers are required to take both outbound and inbound flights. If the outbound flight is not taken, the inbound flight will be automatically cancelled and the refund of ticket fare excluded. This applies also if the return flight is not taken.
5.3 The passenger has the right to withdraw from the trip at any time before flight commencement (cancellation). The time of receiving the booking cancelation by Air Prishtina is crucial. An explanatory statement by registered mail is recommended. Refund after departure is not permitted.
The cancellation charges are calculated as follows:
from the 9th to the 5th day prior to departure 25% of the ticket price,
from the 4th day until 2 days prior to departure 50% of the ticket price,
form 1 day before to the day of departure 100% of the ticket price.
The passenger is recommended to obtain insurance cover.
The refund of the ticket price will be made exclusively in form of a value voucher. The value voucher is valid for six months after the date of its issuance. The voucher has no value if not honoured within the validity period.
5.4 The limited offers quoted at a ticket fare below CHF 80 or EUR60 (one-way flight inclusive fees and charges) are neither changeable nor refundable.
5.5. The charges and fees imposed by Air Prishtina AG are subject to change at any time. This concerns charges for booking via phone, payment by credit card, cancellation fee, rebooking fee or other charges or fees. The charges and fees can be reduced, increased or even waived.
6. Baggage claim and luggage loss
Passenger, luggage and freight damage are subject to certain international agreements and regulations that govern the liability of the airline in such cases. Every complaint should be addressed to the operating airline in written form.
7. Flights
The passenger will be carried on a schedule or charter flights operated by a Swiss or other foreign airlines. The published flight schedule, the operating airline and/or the operating aircraft can be subject to short-term changes.
8. Complaints
Any complaint should be addressed immediately to the Customer Relations Department of Air Prishtina AG:
kontakt@airprishtina.com
9. Use of the website
Information, products and services accessible on this website cannot be changed or used for derived works.
10. Acceptance of these terms and conditions (AGB / GTC)
The use of the website www.airprishtina.com and the herein offered services by Air Prishtina are subject to these General Terms and Conditions (GTC).
By using this website you agree to these GTC without reservation, otherwise the usage by you of this website and of the services offered by airprishtina.com is not permitted.
11. Additional agreements
Additional agreements, extensions, modifications or other assurances to this contract are only applicable if confirmed in writing.
12. Applicable Law
The contract is subject to Swiss law. The place of jurisdiction is Zurich, Switzerland.
13. Severibility clause
If one or more terms of this agreement are or become ineffective, the validity of other terms should not be affected.
14. These terms and conditions are valid as of 01.09.2011
The German version of these General Terms and Conditions take priority over its translated versions.
If you face difficulties in understanding these information, ask for help from the Call Centre of Air Prishtina on +41 44 221 19 17